Internal Dispute Resolution
We follow specific procedures to resolve complaints. Please contact our office and we will try to resolve your concerns quickly and fairly.
loans@motorixfinance.com.auMotorix Finance
Important information about our credit assistance services, fees, privacy practices, dispute resolution process and credit provider panel.
The National Consumer Credit Protection Act 2009 states we must provide consumers with a Credit Guide and Quote as soon as practical after it becomes clear we are likely to provide credit assistance.
The Credit Guide and Quote contains information on the service we provide, details of our obligations under the NCCP Act 2009 to ensure credit is not unsuitable for your circumstances, maximum fees and charges payable to us by you as the consumer, a guide to the commissions we may receive from credit providers, and details of fees that may be payable by or to third-party referrers.
Our Credit Assistance services in sourcing and arranging a suitable loan include:
To help us ascertain that a credit contract is not unsuitable, we are required by law to:
If there is evidence suggesting you are unable to afford the repayments, the credit will cause substantial hardship, or the credit will not meet your requirements or objectives, the credit will be deemed unsuitable.
Due to the importance of proving credit is not unsuitable, we will require a significant amount of information. It is crucial for us to ensure this information is accurate.
We will complete a preliminary assessment of your requirements and financial position. We must keep this assessment for 7 years. You may request a copy within 7 years of the assistance being provided. We are only required to provide a copy if we give you credit assistance.
By signing this document, submitting your enquiry, emailing your acceptance, e-signing this document, or sending supporting documentation requested for an application, you:
We may charge you up to $2,500 (incl. GST) or up to 10% of NAF as an Origination Fee for our services when providing credit assistance. It is a one-off fee payable at loan settlement and only payable if the loan proceeds. The fee may be paid directly by you or as part of the loan disbursements. If paid through loan disbursement, it will increase your loan by the fee amount.
We source credit products from a range of banks, lenders and other credit providers. The table shows the 6 lenders to whom we introduce the most business and their estimated fees. Some lenders may also charge a risk fee ranging from 1% to 10% of the car price.
| Lender | Application Fee | Monthly Fee | PPSR |
|---|---|---|---|
| Plenti | $499 | $9.90 | $6.80 |
| Pepper | $449 | $8.90 | $8.00 |
| RACV | $550 | $0.00 | $0.00 |
| Firstmac | $400 | $8.00 | $0.00 |
| AFS | $495 | $15.00 | $17.60 |
| Liberty | $495 | $7.70 | $8.00 |
We follow specific procedures to resolve complaints. Please contact our office and we will try to resolve your concerns quickly and fairly.
loans@motorixfinance.com.auIf we cannot resolve your complaint satisfactorily, or you have not received a response after 30 days, you may escalate it to the Australian Financial Complaints Authority, a free and independent dispute resolution service.
AFCA: 1800 931 678
Membership: 122137
Motorix Finance (‘we’, ‘us’, ‘our’) collects information about you for the purposes you agree to in this Privacy Disclosure Statement and Consent. When you sign below, you agree we can, consistently with Australia’s privacy and credit reporting laws, collect, use and exchange credit and personal information about you for those purposes.
We collect credit and personal information, as applicable, to source for you or a company of which you are a director:
As your broker, we require this information to assess your credit or guarantor application, or the credit application of a company of which you are a director, source a suitable credit provider and any required insurance, and manage the application process.
If you do not provide the information sought, we may be unable to process your application or may be limited in the services we can offer.
When we collect information from you during the credit application process, we use it to assess your application and source a suitable credit provider, lessor or insurance provider.
We may:
The information we obtain is used, subject to Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted or required by law.
As part of providing our services, we may undertake tasks for a credit provider that are reasonably necessary to manage the application process. When doing so, we act as an intermediary for the credit provider, with the same privacy law requirements applying to both of us.
We may submit your application to one or more credit providers listed in the Schedule of Credit Providers below. A credit provider may disclose information about you to, and collect information about you from, one or more CRBs.
Each credit provider’s website contains details of the CRBs with which it deals, the information held about you and your key rights, including:
You have the right to ask:
In some cases, an administration fee may be charged to cover the cost of providing information. Our privacy policy is available on request.
By signing below, you agree we may use your personal and credit information:
Where the applicant or guarantor is a company of which you are a director, you consent to the use of your information, in addition to the company’s information, in each of the ways listed above.
By signing below, you authorise us to request credit reporting information about your consumer and commercial creditworthiness from a CRB. That information will assist us in providing our services. This authorisation ceases when we undertake a task on behalf of a credit provider.
Select a provider to visit its website.
Customer acknowledgement
Complete this section when a signed copy of the Credit Guide and Privacy Disclosure is required.